Auctiva - Powerful solutions for eBay Sellers

Auctiva Shipping Insurance is exactly the same insurance as offered from other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva. Some of the benefits include:

1. Auctiva Shipping Insurance policies are cheaper.
2. Auctiva Shipping Insurance policies cover international shipments up to $2,500.
3. Auctiva Shipping Insurance policies cover shipments via all major carriers.
4. Policies can be automatically generated with our new Auto-Insure feature, or you can generate them manually when needed.
5. Policies can be purchased up to 72 hours after the carrier's recorded ship date!
6. The claims process is easy and can be completed online.

View our Shipping Insurance Terms & Conditions for U-Pic Policies: U-Pic Terms & Conditions

View our Shipping Insurance Terms & Conditions for Shipsurance Policies (generated on or after 2/2/12): Shipsurance Terms & Conditions

See our Shipping Insurance Comparison Chart .

View our Shipping Insurance Terms & Conditions for U-Pic Policies: U-Pic Terms & Conditions

View our Shipping Insurance Terms & Conditions for Shipsurance Policies (generated on or after 2/2/12): Shipsurance Terms & Conditions

Auctiva Shipping Insurance is disabled when you open your account. You can enable Auctiva Shipping Insurance via the following process:

1. Hover your mouse over the My Account tab and click on the "Auctiva Shipping Ins." link.
2. Check the box next to "Enable Auctiva Shipping Insurance".
3. Save your settings.

There are several ways to purchase Auctiva Shipping Insurance. You can set up Auto-Insure Rules to insure packages only if they meet certain criteria that you define; you can purchase insurance while buying postage and printing a shipping label using Auctiva's Integrated Shipping Label feature; or you can purchase Auctiva Shipping Insurance policies manually after the sale, up to 72 hours after the recorded ship date.

To use the Auto-Insure feature

1. Hover your mouse over the My Account tab and click on the "Auctiva Shipping Ins." link.
2. Check the "Use Auctiva Shipping Insurance" box.
3. Under the Auto-Insure heading, you can choose to never automatically purchase insurance, insure all my transactions or insure based on certain criteria only (e.g., buyer feedback rating, final transaction price, etc.).
4. Be sure to save your settings at the bottom of the page.

To purchase while using the Integrated Shipping Label feature

1. Go to your Sales page and click the "Get Shipping Label" icon next to the transaction you need to ship.
2. After filling out the package details, check the box at the bottom and enter the amount of insurance you desire where it says "Purchase insurance with coverage amount of $______.
3. You will see how much the policy will cost when you hit the blue "Calculate Rate" button.
4. Once you have confirmed the purchase of the label and shipping insurance, a policy will be generated that you can refer to in the transaction details.

To manually purchase Auctiva Shipping Insurance
For single transactions

1. Hover your mouse over the Sales tab and click the "All" link.
2. Click the Purchase Insurance button to the right of the item you would like to insure (the icon that resembles a box.)
3. Verify the summary information, and click the blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

1. Hover your mouse over the Sales tab and click the "All" link.
2. Check each checkbox to the left of the items you would like to insure.
3. Click the blue "Purchase Insurance" button (located in the header above your transactions.)
4. Verify the summary information on the next page, and click the blue "Purchase Insurance" button to confirm purchase.

You must purchase insurance on an item no more than 72 hours after the item has been shipped. Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy where the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually.

The following items are excluded from coverage:

Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar.)

If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.

Items shipped to the following countries are excluded from coverage:

Afghanistan, Angola, Bolivia, Brazil*, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Mexico (Truck/rail shipments to and within other than as a connecting conveyance), Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

*Brazil was added to the Auctiva Shipping Insurance Terms & Conditions 4/3/2012

To include Auctiva Shipping Insurance when creating your listings

1. Create a new listing, or open a saved listing.
2. In the Auctiva Lister, scroll down to the Shipping Tools section, where you will find several options for insurance.
3. Select "Automatically purchase insurance for this listing," which will override any Auto-Insure Rules you may have created.
4. Finish completing your listing and click the "Save" button.

Note: This procedure will override your Auto-Insure Rules for this listing, including any time the item is relisted. This preference can also be stored in a Listing Profile.

For single transactions:

1. Hover your mouse over the Sales tab and click on the "All" link.
2. Click the "Add Insurance" link to the right of the item you would like to insure.
3. Verify the summary information on the next page and click blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

1. Hover your mouse over the Sales tab and click on the "All" link.
2. Check each checkbox to the left of the items you would like to insure.
3. Click the blue "Purchase Insurance" button.
4. Verify the summary information on the next page and click blue "Purchase Insurance" button to confirm purchase.

If you have already set up your insurance settings in your account, your default settings will appear automatically in the Shipping Tools section. However, you can override those settings if you wish. Please read our tutorial for more information.

You can continue to print your shipping labels with PayPal or eBay - just make sure that you aren't purchasing their optional shipping insurance.

PayPal sometimes automatically marks the "Purchase USPS insurance" option, so remember to uncheck that option before completing the label printing.

It is easy to ship your packages from USPS while using Auctiva Shipping Insurance. Ship your packages exactly the same way you normally do, just don't purchase shipping insurance at the post office.

Auctiva Shipping Insurance is available on all the plans. If you plan to use Auctiva Shipping Insurance with the Free Plan, you'll need to make a pre-payment or place a credit card on file to gain access to this feature.

One of the benefits of being a Free Auctiva tools user is having access to our discounted Auctiva Shipping Insurance. Free users can also benefit from our new Auto-Insure Rules.

In order to purchase Auctiva Shipping Insurance with a free Auctiva account, you'll need to log-in to your Auctiva account and visit your Billing Settings page to make a pre-payment using PayPal or a credit card, or place a payment method on file to enable monthly billing. 

In order to verify whether an item you've sold has been covered by an Auctiva Shipping Insurance policy, you will want to locate the item on your Auctiva Sales page, which can be reached by hovering your cursor over the "Sales" tab within your account and selecting the "All" option.

To the right of each transaction you will see several icons in the "Actions" column--the insurance icon resembles a box with a blue shield. When you put your cursor over the icon it will say either "View Insurance" or "Purchase Insurance."  "View Insurance" means that a policy was generated for that transaction.  "Purchase Insurance" means that a policy has not been generated for that transaction.

You can purchase a policy for an eligible item within 72 hours of the carrier’s recorded ship date/time.

If you do not have a credit card on file, you will be required to make a pre-payment in order to keep a positive balance in your account. Follow these instructions to place a credit card on file or set up recurring PayPal payments (or see below for instructions for making pre-payments):

1. Hover your mouse over the My Account tab and click on the "My Payment Method" link.
2. Click the Edit Credit Card Information button to enter or credit card information or click on the Set up My PayPal Billing Agreement button to enter your PayPal information.
3. Enter your billing information and click on the Save button when finished.

If you have automatic monthly billing set up for your insurance charges, you will receive an invoice detailing the insurance charges you have accrued up to that point on the 1st of each month, and the charges on the invoice will be charged to the payment method you have on file three days after your invoice has been created.

Pre-Payment Instructions: You may also make a one time pre-payment to add a positive balance to your account. Follow these instructions to make a payment:

1. Hover your mouse over the My Account tab and click on the "Auctiva Shipping Ins." link
2. Click the "Click here to add funds to your account" link
3. Payments can be made through PayPal, VISA, or Mastercard

Yes, if Auctiva Shipping Insurance is disabled in your account, you can purchase insurance on your own.

To disable Auctiva Shipping Insurance:

1. Hover your mouse over the My Account tab and click on the "Auctiva Shipping Ins." link.
2. Uncheck the box next to "Use Auctiva Shipping Insurance".
3. Save your settings.

Auctiva Shipping Insurance is allowed for items listed on:

• eBay US
• eBay CA
• eBay Motors
• eBay Motors (Parts and Accessories)

Auctiva Shipping Insurance is NOT allowed for items listed on:

• eBay UK
• eBay AU
• eBay DE

1. Locate the item/s on your Sales page.
2. Click the View Insurance button to the right of the item.
3. Click the File Claim link.
4. Follow all the instructions provided on filing a claim.

Please note: Shipments from the US to Canada must follow the international claim policy rules.

To check the status of an existing Shipsurance claim, click here.

While we are transitioning from U-Pic shipping insurance to our new provider (Shipsurance) you may need to file a shipping insurance claim for a damaged or missing package. Our system is set-up to recognize which company you had purchased the original policy through, and will give you the instructions for filing a claim for the appropriate company when you press the "View Insurance" button next to the item on your Sales page and click the "File Claim" link.

Simply speaking, if you purchased a shipping insurance policy prior to opting-in the Shipsurance's new terms in February 2012, U-Pic will be handling your claim. Once you have opted-in to Shipsurance's new terms and conditions, all policies generated after that time will be through their insurance services.

Yes. It doesn't matter if you listed through Auctiva, another listing tool or posted directly on eBay, you can still purchase Auctiva Shipping Insurance for your packages.  You can set up your Auto-Insure Rules to automatically purchase insurance for every transaction or just those that exceed the dollar amount you specify. Or you may purchase insurance manually within 72 hours of the carrier's recorded ship date/time.

Auctiva Shipping Insurance allows you to protect your bottom line against costly chargebacks and returns at up to 30 percent less than USPS. Learn how to insure all your items, or just those that meet the criteria you set, with our "Setting Up Auctiva Shipping Insurance" tutorial.

Get an in-depth look at Auctiva Shipping Insurance and learn how you can purchase affordable coverage for all your items, or just those that meet your criteria. Get full details in our "Setting up Auctiva Shipping Insurance" video tutorial.