Auctiva - Powerful solutions for eBay Sellers

No, you do not have to subscribe to any additional monthly postage services (such as stamps.com) in order to use Auctiva Integrated Shipping Labels. This feature is 100% integrated into your Auctiva.com account, and the only costs you pay are the actual postage costs for your labels, period.  This service is available to all Auctiva users, regardless of their subscription level.

Before using our Integrated Shipping Labels feature, you must have a positive balance in your Auctiva account to pay for the postage.

To add funds:

1. Hover your mouse over the My Account tab and select "Make a Payment" under the Billing section.
2. In the Payment Amount section, enter the amount in the box, in US dollars, that you want to deposit into your account (there is a $5 minimum.)
3. In the Payment Method section, select where the funds will be drawn from (Paypal, credit card that is on file, or a one-time payment using another credit card.)
4. Click the blue "Make Payment" button at the bottom.
5. The funds will be credited to your account immediately.
6. You can now navigate back to your Sales page and print shipping labels.

Currently, Auctiva Integrated Shipping supports the following USPS services:

Domestic:

• Priority Mail (including flat rate services)
• First Class Mail
• Media Mail
• Library Mail
• Express Mail
• Parcel Post Mail

International:

• Priority Mail International (including flat rate services)
• First Class International
• Express Mail International

Paying for your postage and printing a shipping label for your package is easy and convenient using the new Integrated Shipping Label feature. To get started, follow these steps:

1. Deposit funds to cover the amount of the postage into your Auctiva account. Labels cannot be generated unless your account has a positive balance to pay for the postage. If you are printing multiple labels, it's best to make one deposit to your account that will cover the cost of all labels being generated.
2. Go to the Sales page.
3. Under the Actions column (far right-hand side,) click on the button that resembles a bar-code (it will say "Get Shipping Label" if you hover your mouse over it.)
4. The transaction will open with the shipping label feature.
5. Select either Domestic or International for the Type.
6. If you already have your address saved in your Auctiva account, it will be automatically inserted as the "From" address. If you do not have your address saved, you will need to manually input it the first time you print a label.
7. The buyer's address will automatically be inserted into the proper fields.
8. Enter the shipping details (e.g., shipping service, ship date, weight, dimensions.) The "Notes for Buyer" will be printed directly on the label.
9. If you wish to add optional Auctiva Shipping Insurance, check the box next to "Purchase insurance with coverage amount of $ ____."
10. Add Special Services by checking the box(es) next to each.
11. Click the blue "Calculate Rate" button to verify the cost of the postage and any optional services.
12. Once you have verified that the label information is correct, click the "Pay and Print Label" button.
13. The Label Details will appear below the transaction, which include the purchase date, service type and delivery confirmation number, as well as links to view the label, print the label, or create a similar label.
14. To Print the label, click the "Print" link. In your print dialog box that opens, select "Print." The default label size is currently set for half-sheet labels that print on 8 1/2"x11" paper.

Yes! You can reprint the same label as many times as you need without being charged for each one.

To reprint a shipping label:

1. Hover your mouse over the Sales tab and select to view "All"  transactions.
2. Locate the transaction that you need to reprint a label for.
3. Click the "View/Edit Shipping Labels" button to the right in the Actions column (resembles a bar code.)
4. The Label Details will appear below the transaction, which include the purchase date, service type and delivery confirmation number, as well as links to view the label, print the label, or create a similar label.
5. Click the "View" link to print the label again.

If you paid for a shipping label that wasn't used, you can request a refund for the postage within 10 days after purchasing the label by contacting our Customer Support . The refund process usually takes 7-10 days to be credited back to your Auctiva account. Once the request has been approved, a credit for the postage will appear on your Auctiva account.

Yes! Once you have entered the shipping details and purchased postage for your transactions, as outlined in the Shipping Label FAQ, you can then print them out in bulk. You can choose to print to a standard printer, or a thermal label printer that handles 4"x6" labels. If using a thermal label printer for 4"x6" labels, you will need to select that label type in your Shipping Label Preferences before you begin. The bulk printing can be done after you have purchased postage for your shipping labels, and are ready to print out all of your labels at once. Because the labels will be generated in a .pdf format, you will need to download and install a program that will open .pdf files. We recommend using the free Adobe Reader.

To print your labels in bulk:

1. Follow the steps to buy postage and create shipping labels for your transactions, except do not print them out at that time.
2. Check the box next to each transaction on the Sales page that you want to print the shipping label for.
3. Click the blue "Print Label" button located in the Sales header.
4. A PDF file will be generated that contains your shipping labels and packing slips (if selected).
5. Open the PDF and click the Print option. Your labels and packing slips will be printed all at once.

Yes! Auctiva Shipping Insurance can be purchased while creating your Integrated Shipping label. Simply check the box that says "Purchase Insurance with coverage amount of $______" and enter the amount of insurance you wish to purchase.

If you have Auto-Insure Rules set up to buy insurance automatically, and a policy was already generated for a transaction, the Auctiva Shipping Insurance box will be grayed-out and not available.

If the Auctiva Shipping Insurance box is grayed out when trying to create a shipping label, it could be for several reasons:

1. Insurance was already purchased because you have auto-purchase rules enabled on your account.
2. The item isn't eligible for insurance coverage.
3. The buyer lives in a country that isn't covered by Auctiva Shipping Insurance.
4. You don't have Auctiva Shipping Insurance enabled on your account.

For more information see the  Terms & Conditions, or check out the FAQs under the Auctiva Shipping Insurance heading.

Media Mail is the method most sellers will use for shipping books and other eligible media.  For a complete list of eligible items, click here.

Library Mail, however, is a service for mailing items "on loan from or mailed between academic institutions, public libraries, museums, and other qualified organizations in 2 to 8 days. Content is limited to books, sound recordings, academic theses, and certain other items. Advertising restrictions apply. Each piece must show in the address or return address the name of a school or nonprofit organization." (USPS DMM 173.3)

Yes! You can set preferences for your shipping labels that will automatically be pre-filled when you create a shipping label. By setting defaults, you will save time if you tend to ship using a particular shipping service, or ship packages that always weigh the same. To set your preferences:

1. Hover your mouse over the My Account tab.
2. In the Settings area, click on "Shipping Labels."
3. On the Shipping Label Preferences page, you can update your "Ship From" address, set a default weight and/or shipping service, package type, etc.
4. To have the details about your shipments automatically updated on eBay (which will also notify your buyer that the package has been shipped) check the box that says "Automatically mark items as shipped in eBay."
5. If you want to generate a packing slip at the same time you print your label, check the box that says "Generate a packing slip for each shipment." This can be printed on the same page of the shipping label, or set it to print on a separate page. You can also include a logo and custom message.
6. When your preferences are complete, click the "Update Shipping Label Preferences" button at the bottom of the page.