Auctiva - Powerful solutions for eBay Sellers

1. Click on the Sales tab
2. Locate the Consignment links.

1. Hover your mouse over the Sales tab and click on the New Consignors link.
2. Click the Add New Consignor link.
3. Enter the Consignor details at the top.
4. Add the terms of the contract in the Terms box in the Contract Agreement section. You may use HTML in this section. Mark the checkbox if you would like these Terms to be the default Terms used for all your upcoming consignment agreements. Preview to see what your Agreement will look like when printed.
5. In the Commission Plan section, either select a commission plan you have already created or choose to create a new one.
6. If you create a new one, choose if you would like to use this new plan as your main default plan for all upcoming consignors or if you would like to apply it as a default to this particular consignor. Name the plan, set the details of the commission plan.
7. You can choose to just save this information, or you can save this information and start to add items to this consignment account.

1. Hover your mouse over the Sales tab and click on the Manage Consignors link.
2. Find the consignor account and choose Manage Items from the dropdown to the right.
3. Enter the item information in the boxes.
4. If you do not have a default commission plan already associated with that consignor, you can choose to use a plan you have already created or you can create a new one.
5. If you create a new one, choose if you would like to use this new plan as your default plan for all upcoming items for this consignor. Make sure to name the plan and save it.
6. If there are fields you would like to add to the table of item information click the Custom Field Editor button. Enter the names of the fields you would like to add and save them. Be aware that the Custom Fields you create will be applied to every consignment item.
7. Once you have entered all the item information, click the Add New button.
8. Click the Preview Contract button to see what the contract looks like with the items included.

Important note: Entering items in this table does not post them to eBay.

1. Hover your mouse over the Sales tab and click on the Manage Consignors link.
2. Find the consignor account and choose Print/E-mail Contract from the dropdown to the right.
3. Preview the contract and follow the instructions to either print or e-mail* a copy of that contract to your consignor.

*Please note: You must have already designated an e-mail address for the consignor you would like to e-mail or the e-mail option will not show up.

1. Hover your mouse over the Sales tab and click on the Manage Consignors link.
2. Find the consignor account and choose Create Payout from the dropdown to the right.
3. On the following page, choose the items you would like to include in the payout.
4. Continue to the next page to verify the fees and information associated with each item on the payout.
   NOTE: It can sometimes take a day from the time an auction closes until we get the info and can post it in your consignment account. So, if you run a payout report too soon after the close of an auction, you can miss picking up fees for the payout report. You can either wait until the fees populate or you can add them in manually when you send the report to your consignor.
5. When you are satisfied, click the Print/E-mail button and follow the directions.

Consignment items are kept on the consignor's payout report for a maximum of 6 months.

When you create a payout report for an item that has ended, the "Final Value Fee" field should be imported from eBay. The value that is imported into the "Final Value Field" is supposed to reflect the final value fees for all of the items sold. However, there are some variations in the data we get from eBay that makes it so these fields are not always filled in automatically, resulting in missing values.

If you would like to delete an item from your payout report list after you have created a payout report for it, you will first want to mouse over the Sales tab in your Auctiva account and select the "Manage Consignors" link. Then select "Manage Items" from the drop-down menu next to the desired consignor and delete items using the "Delete" buttons on the following page.

As a courtesy, we automatically send an e-mail to your consignors, if you have provided an e-mail address for them, to let them know when a consigned item posts to eBay. You can customize the look of this e-mail by following the steps outlined in the next question "How do I create my own custom consignment e-mail?"

If you would like to turn this service off, follow these steps:

1. Hover your mouse over the My Account tab and click on the Consignment link in the Settings section.
2. Uncheck the box next to "Send e-mail to consignor when auction posts".
3. Update Consignment Preferences.

1. Hover your mouse over the Sales tab and click on the Create New link in the Custom E-mails section.
2. Choose Consignment from the Template Type drop-down.
3. Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
4. Use the blue Custom e-mail template tags to insert specific information into the e-mail. Just put your cursor in the box and click the blue tags to the left to insert the tag.
5. Make sure to give your new e-mail template a new recognizable name and e-mail subject*.

*Note: Since most people have intense spam filters these days, make sure the subject of your e-mail is specific and relevant in case it needs to be picked out of a junk mailbox. This is a good title: Your Consignment item [ITEMTITLE] posted to eBay!

Learn how to easily create commission plans and manage your consignment business in our "Setting up Consignment" tutorial.

Easily add consignors so you can manage their consignment items and commission plans. Learn how in our "Adding Consignor" tutorial.

Learn how to create a commission plan so consignors can easily see what fees they're responsible for, another way to reduce your workload. Get complete details in our "Adding a Commission Plan" tutorial.

Easily add a consignment item if you sell items for others. Our step-by-step "Adding a Consignment Item" tutorial will walk you through the process.