Auctiva - Powerful solutions for eBay Sellers

Our software is geared at saving you both time and money, while maximizing your eBay profits. Auctiva offers the most intuitive and comprehensive set of tools for eBay sellers. Our one-page lister and listing profiles make posting with Auctiva a snap! We have a vast library of professionally designed listing templates that makes it easy to create and customize listings that attract buyers. Scrolling Gallery, Sellathon counters and warranties maximize your eBay profits. And image hosting with security and editing features, along with free scheduling and listing profiles make Auctiva the convenient choice. Add to that our best-in-class customer support and Auctiva leads the competition in features, value and ease of use.

Yes, eBay fees still apply.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html

When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be imported into your Auctiva account, at which point they will be appended with our Auctiva Scrolling Gallery and Sellathon counter.

Both of these items are very valuable cross-marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the Sellathon counter provides a link that takes your customers to a gallery page showcasing all your items for sale.

The Auctiva Scrolling Gallery is set to display 16 items at a time and favors items that are ending soonest. Scrolling gallery items are refreshed at a maximum of 2 hours, more frequently for high volume sellers.

You can select which items will appear in the Scrolling Gallery by either hiding items you don't want to appear or featuring items you want to appear. You can follow these instructions to hide or feature items in the Scrolling Gallery:

1. Hover your mouse over the Store tab and click on the Manage Items link
2. Check the box of each item you would like to hide or feature from your Auctiva Scrolling Gallery
3. Click the blue Make Hidden button to hide items from the Scrolling Gallery, or click on the blue Add Featured button to feature items on the Scrolling Gallery.

Auctiva has numerous written and video tutorials to walk you through the listing process. You can watch a video, navigate a tutorial online or print a copy as reference. Click the Tutorials & Videos link on the left side of this page to view all of your options.

Using Auctiva, you can place up to 24 images in each listing using the Image Selection section of the one-page lister. These images will be added and supersized without additional eBay fees. You can add more images (that will not be supersized) into the Item Description area of your listing using the little yellow "Insert" image buttons on the far right of the Standard mode text editor of the one-page lister.

1. Log into your Auctiva account
2. Hover your mouse over the Listings tab and click on the "Active" link
3. Click on the eBay item number (this will appear in parenthesis). A new window will open with the eBay listing
4. Select "Revise your item" at the top of the listing and make your changes.

You can also use our Find & Replace feature to edit eBay listings without leaving Auctiva.com. To use this feature:

1. Log into your Auctiva account
2. Hover your mouse over the Listings tab and click on the "Active" link
3. Check the box next to each listing you would like to edit. Note: You can edit up to 100 listings at one time.
4. Click the "Bulk Revise" button.
5. Select the area of your listing that you want to revise using our drop-down menu.
6. Make your changes and click the "Continue" button.
7. Review and confirm your changes by checking the box next to the listings and click the "Confirm Changes" button. Note: Be sure to read the warning and any potential errors that may pop up carefully. All changes will appear on your listing almost immediately.
8. After your revisions have been processed, a summary displaying how many listings were revised and/or any errors that occurred will display.
9. Click the "tutorials" link to the right for more detailed information regarding editing your live eBay listings

If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.

To generate a new token:

1. Hover your mouse over the My Account tab and click on the eBay link in the Settings section
2. Click on the Get New Token link

There are several ways to purchase Auctiva Shipping Insurance. You can set up Auto-Insure Rules to insure packages only if they meet certain criteria that you define; you can purchase insurance while buying postage and printing a shipping label using Auctiva's Integrated Shipping Label feature; or you can purchase Auctiva Shipping Insurance policies manually after the sale, up to 72 hours after the recorded ship date.

To use the Auto-Insure feature

1. Hover your mouse over the My Account tab and click on the "Auctiva Shipping Ins." link.
2. Check the "Use Auctiva Shipping Insurance" box.
3. Under the Auto-Insure heading, you can choose to never automatically purchase insurance, insure all my transactions or insure based on certain criteria only (e.g., buyer feedback rating, final transaction price, etc.).
4. Be sure to save your settings at the bottom of the page.

To purchase while using the Integrated Shipping Label feature

1. Go to your Sales page and click the "Get Shipping Label" icon next to the transaction you need to ship.
2. After filling out the package details, check the box at the bottom and enter the amount of insurance you desire where it says "Purchase insurance with coverage amount of $______.
3. You will see how much the policy will cost when you hit the blue "Calculate Rate" button.
4. Once you have confirmed the purchase of the label and shipping insurance, a policy will be generated that you can refer to in the transaction details.

To manually purchase Auctiva Shipping Insurance
For single transactions

1. Hover your mouse over the Sales tab and click the "All" link.
2. Click the Purchase Insurance button to the right of the item you would like to insure (the icon that resembles a box.)
3. Verify the summary information, and click the blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

1. Hover your mouse over the Sales tab and click the "All" link.
2. Check each checkbox to the left of the items you would like to insure.
3. Click the blue "Purchase Insurance" button (located in the header above your transactions.)
4. Verify the summary information on the next page, and click the blue "Purchase Insurance" button to confirm purchase.

Auctiva Commerce is the best way to open an off-eBay store and start selling online right now. Our wizards make the set-up process faster and easier. Our import functionality will help you set up all your products in no time. Our user interface gets you where you need to go in fewer clicks. Our dashboard gives you a snapshot of your store, and is fully customizable to give you the information you want when you want it.

For more information visit http://www.auctivacommerce.com