With our Multi-Channel 1-Page Lister, creating new listings is fast and easy. Simply go to the 1-Page Lister and activate the marketplace toggles in which you want to post the product to. If you switch the toggle from "Draft" to "Activate", visual queues will appear, highlighting the required product information you need to fill out before you can post that product to that specific channel. Check out our full tutorial here for step-by-step instruction and example images on how to create a new listing.

Auctiva currently offers the following channel integrations:

1. Amazon US
2. eBay US
3. Facebook Shops & Marketplace
4. MoreCommerce.

Yes. You can contact us anytime if you need assistance. Or attend one of our free webinars to see live demonstrations on how to set up and get the most out of your account.

If you do not put a payment method on file and pick a plan before your trial ends, your account will default to the Free Tools plan and you will lose access to the following features:

1. Posting and editing via Auctiva
2. Auto-Synced Quantity
3. Reporting Dashboard
4. The SEO Tool and more

You will not be charged until your free trial is over, however we suggest you put a payment method on file and pick your plan before your Free Trial is up to ensure uninterrupted services. Checkout our monthly plans here to find the one that’s right for you.

Unlike other providers, our affordable multi-channel selling solutions are designed to scale with your business and are solely based off of your active SKU count and the number of channel integrations you want access to. After your 30-Day Free Trial is over, monthly plans start as low as $24.95 a month! You can checkout all of our plan options here.

The acronym SKU simply stands for Stock Keeping Unit; it’s a unique identifier that sellers can define in order to help keep track of their inventory. A SKU is generally unique for each seller as it’s defined by the seller themselves.

Each listing has the ability to contain a SKU. If a listing does not have a SKU defined, our system assumes this a unique SKU and will count it towards your plan’s limit. On the contrary, if you have a listing on eBay and a listing on Amazon that contain the exact same SKU, that would only be counted as 1 active SKU.

Additionally, as our system uses SKUs in order to sync quantities, we will automatically generate a SKU if your listing does not already have one. After you’ve linked your selling accounts to Auctiva, you can easily see how many unique SKUs you have by viewing the “Total Active SKUs” report on your Auctiva Dashboard.

Only if your active SKU count exceeds the limit for the plan you’re currently on will it effect your future bill. When you exceed your plan's SKU limit, you’ll be transitioned to the plan that supports that volume of SKUs and those fees will be reflected on your next month’s invoice.

It’s easy. Once you've linked your selling accounts to Auctiva, all of your listings are automatically imported. Then once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.

Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs. Synchronization generally occurs within a couple of minutes, however it's possible the sync may take up to 15 minutes to complete.

Available for both iOS and Android devices, the Auctiva Image App allows you to capture new photos, edit and bulk upload images directly from your mobile device into your Auctiva account. At this time, there is not a listing app available.

We accept PayPal, Visa and Mastercard. You can add or edit your payment method anytime from your Payment Method page.

You can contact our Customer Support Team by email Mon. - Fri. 9am - 6pm PT and they’ll be glad to help. Additionally we invite you to register for a free Auctiva 101 Webinar where you’ll receive a live tour of an Auctiva Multi-Channel account as well as feature demonstrations.

Yes. You can set up your account to automatically bill your PayPal account each month. Go to the Billing Settings page and click on the "Setup my PayPal Billing Agreement" button to set up your recurring PayPal payments.

We offer all sellers the following features, which are standard with Auctiva Image Hosting

1. Supersizing
2. Watermarking
3. The convenience of Image Hosting integrated into your listing tool, as opposed to entering the image reference into the html of your listing
4. Security features that make it harder for visitors to your listings to lift your images for their own use
5. Unlimited bandwidth
6. World-class reliability
7. Image archiving
8. Integrated editing capabilities
9. Drag and drop bulk uploading
10. Automated image resizing and optimization

If you do not put a payment method on file and pick a plan before your trial ends, your account will default to the Free Tools plan and you will lose access to the following features:

1. Posting and editing via Auctiva
2. Auto-Synced Quantity
3. The Reporting Dashboard
4. The SEO Tool and more
5. Listing Template designs
6. The Multi-Channel 1-Page Lister

You will not be charged until your free trial is over, however we suggest you put a payment method on file and pick your plan before your Free Trial ends to ensure uninterrupted services. Checkout our monthly plans here to find the one that’s right for you.

You can close your account and cancel your subscription at any time from the cancelation page here. If you have any additional questions or concerns please contact our Customer Support Team here.

Please note that closing your Auctiva account will not automatically remove the Auctiva Scrolling Gallery from your active eBay listings. If you would like to remove the Auctiva Scrolling Gallery from your listings, please be sure you have a valid connection to your eBay account and then contact us before closing your account, and we may be able to assist you in removing the Scrolling Gallery from active listings that are eligible for revision on eBay.

Yes. You can contact us anytime if you need assistance. Or attend one of our free webinars to see live demonstrations on how to set up and get the most out of your account.

We accept PayPal, Visa and Mastercard. You can add or edit your payment method anytime from your Payment Method page.

Promoted Listings is a cost per acquisition (CPA) marketing tool that gives you the power to elevate your listing(s) on popular eBay pages. Specifically designed to increase your reach and grow sales, Promoted Listings can elevate your item on top eBay search result pages as well as on product detail pages. Best of all, as this is a CPA marketing tool, you have control over how much you are willing to spend to promote your items.

Directly through Auctiva, you can create a campaign, select which of your items you want to promote and define your ad rate. Additionally through Auctiva, you can select to use eBay’s suggested ad rate and recommended listings which have been specifically designed to help you stay ahead of the competition.

With Promoted Listing ads you get to pick your ad rate (the percentage of the final sale price you’re willing to pay to promote your items) and you get to decide how long the campaign lasts. For example: Let’s say you have an item selling for $50.00 and you set an ad rate of 1%, if that item sells as a result of the Promoted Listings ad, you would incur an eBay ad fee of $0.50.

Through Auctiva you have the ability to set a unique ad rate for each product which means you can pay to boost your sales and still make sure your profit margin is healthy.

At this time, Promoted Listings are available to Above Standard and Top Rated eBay sellers who have recent sales activity. Promoted Listings are available for most categories, however at this time listings in the following categories are not eligible: Vehicles, Real Estate, Everything Else, and some Travel categories.

Yes. Seamlessly through your Auctiva account you can create, edit and manage your eBay Promoted Listing campaigns, the items within your campaigns and your ad rate strategy.

1. Go to the Promoted Listings Campaign Catalog page within your Auctiva account here.
2. Click the Create New Campaign button.
3. Provide your campaign title and select your start and end dates. Select “continuous” for the end date if you want the campaign to run continuously. You can pause, start and end campaigns at any time.
4. Then select which listing you want included in the campaign. You can do this by either selecting recommended listings by category, or you can pick which specific listings you want included by entering in a comma separated list of eBay listing IDs.
5. Next, pick your ad rate strategy; either use eBay’s suggested ad rate, or define your own.
6. Click the “Next” button.
7. Review your campaign details, listings and ad rates. You’ll also see the estimated ad rate fee and will have the opportunity to modify any ad rates if needed.
8. Click the “Save & Publish” button to activate or schedule your campaign.
9. That’s it! Sit back and relax while the sales roll in.

The ad rate is a percentage of the final sale price that you define, and are willing to pay, in order to promote the item on eBay. Ad rates can be unique to each item in a campaign, you get to decide your ad rate. As Promoted Listings is a CPA strategy, you only have to pay the ad fee when the Promoted Listing ad gets you the sale within 30 days of the ad being clicked by that same buyer.

Auctiva Shipping Insurance is similar to insurance offered by other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva. Some of the benefits include:

1. Auctiva Shipping Insurance policies are cheaper.
2. Auctiva Shipping Insurance policies cover most international shipments up to $2,500.
3. Auctiva Shipping Insurance policies cover shipments via all major carriers.
4. Policies can be automatically generated with our Auto-Insure feature, or you can generate them manually when needed.
5. Policies can be purchased up to 72 hours after the carrier's recorded ship date!
6. The claims process is easy and can be completed online.

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

Auctiva Shipping Insurance is disabled when you open your account. You can enable Auctiva Shipping Insurance via the following process:

1. Click here to go to the Auctiva Shipping Insurance settings page.
2. Check the box next to "Enable Auctiva Shipping Insurance".
3. Configure your settings for domestic and international orders.
4. You can even set it up so that only orders that exceed a specific price point get auto-insured.
5. Save your settings.

You must purchase insurance on an item no more than 72 hours after the item has been shipped.

Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy if the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually.

Shipments cannot be insured after the date the loss has been discovered. If you purchase Auctiva Shipping Insurance for a package you know is already damaged, there is no coverage.

The following items are excluded from coverage:

Accounts, bills, currency (collectible currency not sold at face value are not excluded), cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar.)

If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.

In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.

Items shipped to the following countries are excluded from coverage:

Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

Yes, you can still purchase Auctiva Shipping Insurance if you are printing your shipping labels through eBay - just make sure that you aren't purchasing their optional shipping insurance.

1. Locate the item/s on your Auctiva Sales page.
2. Click the View Insurance button to the right of the item.
3. Click the File Claim link.
4. Follow all the instructions provided on filing a claim.

Please note: Shipments from the US to Canada must follow the international claim policy rules.

To check the status of an existing Shipsurance claim, click here.

Yes. Regardless of whether you listed through Auctiva, another listing tool or posted directly on eBay, you can still purchase Auctiva Shipping Insurance for your packages.

You can set up your Auto-Insure Rules to automatically purchase insurance for every transaction or just those that exceed the dollar amount you specify. Or you may purchase insurance manually within 72 hours of the carrier's recorded ship date/time.

Yes, seamlessly through your Auctiva account you can sell on Facebook Shops and Facebook Marketplace. With the Auctiva toolset you can post listings, manage inventory and process orders.

Get started today by linking your Facebook account to Auctiva, from within the “My Selling Channels” page, located in the drop down menu that’s shown when you hover over your Auctiva username. Please note, the Facebook integration is only available with the Auctiva Standard, Professional or Enterprise plan subscriptions.

You’d need to set up a Facebook Business Page which is different from your personal Facebook account. To get started, visit the Auctiva My Selling Channels page and click "Link My Facebook Account". You will be able to follow the steps, create a Facebook Business Commerce account, and link the account to Auctiva.

Facebook Marketplace and Facebook Shop are two independent shopping destinations within the Facebook app.

1. On Marketplace, people can buy or sell items from other individuals and businesses, locally or shipped.
2. Facebook Shop is a newer destination where people can discover, engage with, and shop the latest from brands they love, and that are loved by their community.

You can sell new or used items on Facebook Marketplace. Some of the examples of things that can’t be sold on Facebook are: not a real/physical item, services, animals, healthcare and more. All items for sale on Facebook need to follow Facebook’s Commerce Policies.

There is no cost to use Facebook to list your items for sale. There’s a selling fee of 5% when your item is sold. Facebook is temporarily waiving their standard selling fee for all orders marked as shipped through 11:59pm Pacific Time on June 30th, 2023. You can learn more about Facebook selling fees here.

1. Go to your Auctiva Product Catalog.
2. Select the items you want to post to Facebook.
3. Use the Bulk Actions > Change Status tool to activate the selected listings on Facebook.
4. If any items return an error, click directly on the product title and then set the Facebook toggle to “activate”.
5. Fill in any remaining product information that’s required and then click the submit and update button to post the listing on Facebook.
6. It may take up to 2 hours for your listing(s) to display within your Facebook Commerce Catalog.

1. Go to your Auctiva Product Catalog.
2. Click the “Add A New Product” button.
3. Set the Facebook toggle to activate, doing this will show you what information needs to be filled in before you can post the item to Facebook.
4. Fill in the required product and listing information.
5. Click the “Submit & Update” button to activate your listing on Facebook.
6. It may take up to 2 hours for your new listing to display within your Facebook Commerce Catalog.

After posting your item to Facebook from Auctiva, it may take up to two hours to appear in the Facebook Commerce Catalog interface. Additionally, all items will go through a standard Facebook review process that can take up to 24 hours before appearing in Facebook Marketplace. Your eligible inventory will be visible and available for sale on Facebook within 24 hours.

Edit all of your Facebook listing details from the Auctiva Product Catalog. Either use the Bulk Actions > Edit Price & Quantity or Edit Shipping Details tool, or click directly on the item’s title to edit other details such as the title, images, description, etc...

Additionally, you can use the Auctiva CSV Bulk Editor to edit your Facebook listing’s price and quantity. This tool allows you to bulk edit up to 10,000 products at once, across all linked channels.

Please note, if you post or edit listings directly from the Facebook interface, those changes will not be reflected in Auctiva; this is why we encourage you to post and manage all Facebook listings from Auctiva.

Manage and process all Facebook orders from the Auctiva Sales page. If you process an order from the Facebook interface, the order will appear as if it has not been processed in the Auctiva interface, this is why we suggest you manage and process all orders from within Auctiva.

There could be many reasons why your account was rejected. Once your Facebook Commerce account is created, go to your Facebook Shop page and click Home > Contact Support on the left menu to get help on what steps you should take next. You can easily access your Facebook Shop page from the Auctiva “My Selling Channels” page.

Facebook reviews all item(s) in your catalog in the Commerce Manager to make sure it complies with their Commerce Policies. For all newly created Facebook Business Pages, there’s a standard 28 day pending period before items can become sellable. If your account is rejected, you can request a second review by going to your Facebook Shop page and clicking Home > Contact Support on the left menu. You can easily access your Facebook Shop page from the Auctiva “My Selling Channels” page.

You can set up your Facebook shipping & return settings, along with payout and tax details from your Shop page. Go to your Auctiva “My Selling Channel” page > Click the Facebook tab > Click the Facebook Shop page link > Commerce > Checkout on Facebook > Set up shipping and returns, and payouts and taxes.

Facebook payment processors handle your transactions and usually issue payouts in 8 to 10 business days. Click here to learn more about checkout on Facebook.

There are many ways to leverage Facebook tools and channels to grow your business and expand your customers' reach.

1. Establish and optimize all your channels on Facebook: Facebook page, Facebook shop, Instagram page. (Learn more)
2. Enable Marketplace as a sales channel to reach more customers. Go to your Auctiva "My Selling Channels" page > Click the Facebook tab > Click on your "Shop's page" link > enable Marketplace
3. Create personalized ads to help people discover your products across Facebook products (Learn more)

You will be required to place a credit card or PayPal billing agreement on file when you sign up for a paid plan, which will be charged automatically for any fees associated with your account. You will be billed 3 business days after your invoice has been generated each billing cycle.

If you would prefer to make a manual payment with PayPal or a different credit card, follow these instructions:

1. Hover your mouse over the "My Account" tab and click on "My Invoices" link. Review your charges.
2. Scroll down the page and click on the "Make a payment for this invoice" link.
3. Fill in the "Payment Amount" area.
4. Choose the desired option under "Payment Method".
5. Click on the "Make Payment" button. If you chosen the PayPal payment method you'll be redirected to PayPal's web site. Follow the instructions on PayPal's web site to complete the transaction.

All Auctiva users who subscribe to monthly plans will be on the same billing cycle, to follow full calendar months. The billing cycle cut-off date/time is 23:59:59 PT on the last day of each month (e.g. Dec. 31, April 30, etc.).

Typically, on the first business day of each month, we will create an invoice for your account, comprising any incidental charges for the previous billing cycle as well as the monthly plan fees for the invoice month. For example, your September invoice will be generated on the first business day in September and include any plan overage charges or Auctiva Shipping Insurance charges incurred in August as well as your monthly plan fee for September.

On the other hand, all prepaid annual plans are billed for immediately upon selection and will automatically renew on the selection day, the appropriate number of years later. For example, if you purchased a two-year prepaid plan on September 10, 2015, it will automatically renew on September 10, 2017. However, any incidental charges will still be assessed during our standard monthly billing cycles.

You can place a VISA or Mastercard on file for automatic billing by doing the following:

1. Hover your mouse over the "My Account" tab and click on the "My Payment Method" link.
2. Click on the "Edit Credit Card Information" button.
3. Enter your credit card information and click on the "Save Settings" button.

When you create your listings through Auctiva, any images you place in the "Select an Image" boxes in the "Auctiva Image Selection" section on the One-page Lister will automatically utilize our Supersized image feature as long as you are using one of our templates. Listings that do not use our templates will not have images which supersize.

When applicable, the images will be resized for optimal display within your listing and the Supersized versions of the images will reflect the original dimensions based on the maximum size selected in your Account Preferences (1280 x 1024 or 1920 x 1440 px). Supersized versions will be viewable by clicking the image within your eBay item description.

There are several ways to delete images you no longer need.

1. To manually delete images, log into your Auctiva account, and go to the Image Management page.
2. Check the box next to the image(s) you would like to delete.
3. Click the "Delete" button.
4. You can use the Image Deletion Wizard to delete unused images in bulk if the images are not being used in active listings, saved listings or profiles. The Image Deletion Wizard cannot delete images that are being used by active listings, saved listings and/or profiles in your account. Note: If you have Auctiva-hosted images in eBay listings that were not posted or relisted through Auctiva, the use of the Image Deletion Wizard is not recommended. Auctiva cannot identify images in listings that were not created with Auctiva, and therefore images that appear in live or scheduled listings may be deleted if you use the Image Deletion Wizard.
5. When you upload images using the Auctiva Image Uploader, you also have the choice to set an auto-delete date for the images being uploaded at that time.

Best Offer is available for listings using the Fixed Price, Auction, and Classified Ad formats, as well as in eBay Motors. With Best Offer, you give buyers a chance to negotiate with you on price. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.

Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your eBay Sales page when available (some events such as cleared eChecks cannot be reconciled in real time).

However, when you mark an item as "shipped" directly on eBay, or print a label on eBay, the tracking icon on the Sales page in Auctiva will not automatically be updated. You must click the tracking icon to update the information within your Auctiva account.

The most likely reason your combined transactions are not showing up as such on your Auctiva Sales page is that you have not set your eBay account to combine payments.

To combine payments on eBay:

1. Go to your My eBay page on ebay.com.
2. Click on the My Account tab.
3. Select "Site Preferences."
4. Under "Shipping Preferences" click the Edit button to the right of "Offer combined payments and shipping."
5. Make your changes and click Save.

Purchasing Auctiva Shipping Insurance is easy to do, either one policy at a time or in bulk. Our Sales page makes it easy to purchase and manage your insurance policies by including the policy info within the page.

To purchase insurance from the Sales page:

For single transactions:

1. Click the "Purchase Insurance" button to the right of the transaction.
2. The transaction will expand with a summary of the purchase price, shipping cost, tax, etc.
3. After reviewing the cost of the policy, click the "Purchase Insurance" button at the bottom of the transaction window.
4. A confirmation window will appear with a link to view the policy details if necessary.

For multiple transactions:

1. Check the box to the left of each transaction you want to purchase insurance for.
2. Click the "Purchase Insurance" button at the top of the Sales page.
3. After the policies have been successfully purchased, a confirmation message will appear at the top of the Sales page.

Yes! We support sales management for eBay, and Amazon sales are coming soon! Whenever you process your orders via Auctiva, we automatically send the data straight back to the marketplace it originated from so that your buyer receives the notification that their order is on its way!

Directly from your Auctiva Sales page you can review and process your sales. Here are some of the sales management features we offer:

1. Check rates, purchase and print discounted USPS shipping labels. As we provide integrated USPS shipping labels, you do not need an USPS account. Instead, you can simply purchase them at a discounted price directly from your Auctiva account!
2. Set up Auto-Insurance Rules to help streamline the after-the-sale processes and protect your shipments. Or buy discounted shipping insurance for a single order only as you need it.
3. Add or update tracking information, print packing slips and even leave feedback for your eBay buyers.

Yes. As long as you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized automatically. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs.

The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

Yes, you can email previous eBay customers! We offer a Custom Newsletter email marketing feature for eBay, to anyone subscribed to a Multi-Channel plan, however this is not available for Amazon customers. Here’s how it works:

1. Go to your Custom Newsletter management page within your Auctiva account.
2. Click the “Get Started” button and by following the 5 easy steps, create your seller newsletter invitation email.
3. Create a custom message that explains what your newsletter is about and invite them to subscribe. Select up to 7 eBay listings you want to promote in your invitation email and click the “Send” button to send an invitation out to all of your recent eBay buyers.
4. Wait a few days, and then go back to your Custom Newsletter management page and check your “Subscriber List”.
5. Once you’ve built up your subscriber list, you can then send out a custom newsletter promoting up to 12 of your top eBay listings and send it out to whoever is subscribed. At any time buyers subscribed to your newsletter can unsubscribe, so be sure to put meaningful, enticing and relevant information in your newsletters that will keep buyers interested and coming back to your store.

At this time you cannot send orders to your Amazon FBA(MCF) service that did not originate on Amazon.com, via Auctiva. However this is on our roadmap and should be available in the future!

Say goodbye to repetitive work and use the 1-Page Lister to quickly create a new listing and post it to all linked channels at the same time. Here’s an overview of the process:

1. Go to the Multi-Channel 1-Page Lister in your Auctiva account.
2. Type in the product title, ASIN or GTIN (UPC, EAN, ISBN or MPN) of the product you want to start selling.
3. Select the product that represents the one you’re selling. Notice all of the product information is pre-populated for you!
4. Next, fill out the remaining listing details specific to your listing, such as the quantity available, the price, shipping details etc... Take note that you also have the option to use one of our mobile-responsive Listing Template designs for your eBay listing.
5. Use the “Channel Override” options if you’d like to specify specific information for a particular channel. For example, say you wanted to sell your product on Amazon $2 cheaper than the other channels. You’d simply click to add a Channel Override for “Price” and select the Amazon option, then input the list price you want reflected on your Amazon listing. The base price (non-channel override price) will be used for all other channels.
6. Lastly, review your product information, activate the toggle for each channel you want to post the product to, and then click the submit button; it’s that easy. One place, one page, one solution.

Yes. In the “Product Details” section of the 1-Page Lister, toggle the “Has variations” option to enable the variation generator tool. From here, you can add the variant attribute and attribute options to the listing as well as define the price and quantity for each option.

Once you link your selling accounts to Auctiva, all of your listings are automatically imported; it’s that easy. Once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.

If you've recently posted a new listing via Amazon Seller Central, it may take up to 2 hours for it to be imported into your Auctiva account. If you've recently posted a new listing via eBay Seller Hub, it may take up to 15 minutes for it to be imported into your Auctiva account.

Yes, you can import new products to your Product Catalog with a CSV File by selecting the "CSV File Import & Editor" option under the Product tab or by clicking here.

You may refer to the tutorials for further information on our Simple and Advanced Uploader.

It's easy. Once you link your seller accounts to Auctiva, all of your listings are automatically imported. Once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed. Depending on how many products you have, this process may take 10 minutes to 2 hours to complete.

Once your products have finished importing, you’ll find them on the Product Catalog page within your Auctiva account. Note: If you’re running eBay auctions or non-GTC eBay listings, you’ll see those reflected in the “Auctions” tab of your eBay Listings page.

If you're looking to bulk upload new products into Auctiva and push them to a channel, a file upload tool will be available in the near future.

If you've recently posted new listings via Amazon Seller Central, it may take up to 2 hours for that product to be imported into your Auctiva account and if you've recently posted new listings via eBay Seller Hub, it may take up to 15 minutes for it to be imported.

Creating new products in bulk via a CSV file will soon be supported. In the meantime, you can use our Multi-Channel 1-Page Lister to create a new product and list it to all linked channels at the same time. It’s quite fast and simple; here’s how it works:

1. Go to the 1-Page Lister in your Auctiva account.
2. Type in the product title, ASIN, EPID, or GTIN (UPC, EAN, ISBN or MPN) of the product you want to start selling.
3. Select the product that best represents the one you have, and notice all of the product information is pre-populated for you!
4. Next, fill out the remaining listing details such as the quantity available, the price, shipping details etc... Take note that you also have the option to use one of our mobile-responsive Listing Template designs for your eBay listing. This is a great way to differentiate your listing from the competition and make your product stand out.
5. Use the “Channel Override” options if you’d like to specify specific information for a particular channel. For example, say you wanted to sell your product on Amazon $2 cheaper than the other channels. You’d simply click to add a Channel Override for “Price” and select the Amazon option, then input the list price you want reflected on your Amazon listing. The base price (non-channel override price) will be used for all other channels.
6. Lastly, review your product information, activate the toggle for each channel you want to post the product to, and then click the submit button; it’s that easy. One place, one page, one solution.

With a single click, the Auto-Lister gives you the ability to quickly and easily add your existing products onto new marketplaces. Currently, you can use the Auto-Lister to get your eBay products listed on Amazon. Checkout your Auto-Lister product suggestions here and see how easy it is to expand your product reach from eBay to Amazon!

1. Go to the Auto-Lister within your Auctiva account.
2. Review the left-side column to see your existing products and where they’re currently listed. The column on the right, shows you our Auto-Lister product suggestion and the channel you can activate it on.
3. Be sure to review the suggested product by clicking on the “view” link.
4. If needed, you can adjust the Inventory Management setting to use either Auto-Synced Quantity or Allocated Quantity on a per product basis.
5. Click “Activate” to publish that product. Or select all products and publish them in bulk.
6. Click “Don’t Activate” if you do not want to sell that product on that marketplace.
7. That’s it! Once you’ve clicked “Activate” on an Auto-Lister suggestion, it should be reflected on that marketplace within 1 - 15 minutes; the processing time may vary depending on your product volume.
8. Now, when you view that product on your Auctiva Product Catalog page, you’ll see a single product which represents both marketplace listings.

The Auto-Lister currently supports pushing your eBay products to Amazon. When you Activate a product from the Auto-Lister, the listing is instantly submitted. Depending on your product volume, it may take 1 - 15 minutes before it will show in your Seller Central account.

First, verify your Amazon account is properly linked to Auctiva. You can do that here. Then make sure your products have valid GTINs (UPC, EAN, ISBN). If you do not know what your product’s GTIN is check to see if you have any SEO suggestions for GTINs. If not, you can get them at GS1.

Yes. Through Auctiva Multi-Channel you can create new automotive part and accessory listings, associate them to a list of compatible vehicles, add interchangeable part numbers and manage all other aspects of your listings.

To create a new listing in the eBay or Amazon Powersport or Automotive Parts & Accessories categories, simply go to Auctiva’s Multi-Channel 1-Page Lister, input your part’s MPN into the ASIN or UPC look-up tool (magnifying glass) and review our catalog of parts and their list of compatible vehicles. Select your product and Auctiva will predefine all product details available as well as the fitment list, then provide your offer details and post the product.

To search eBay’s catalog of parts and compatibility, on Auctiva’s Multi-Channel 1-Page Lister, select your eBay category. Once you’ve selected your eBay category, you’ll be able to use the UPC look-up tool (magnifying glass) to search eBay’s catalog of motor parts and review their list of compatible vehicles.

Your Auctiva Emporium is a collection of all your active listings (auction and fixed price listings.) You can customize the appearance of your emporium and drive traffic to it by using its included blogging feature.

Auctiva Emporiums are not replacements for eBay Stores but rather a tool for promoting all your active listings.

You can find the address of your free Auctiva Emporium by logging into your account and navigating to your Account Dashboard.

If you're looking to synchronize your listing's quantity across multiple marketplaces, we offer that service with any of our Multi-Channel listing plans. Find the plan that's right for you here.

Our system syncs quantities across channels based off of your listing’s SKU. If you choose to use Auto-Sync Quantity, our system will review all of your listings across all linked channels and will keep them in sync whenever an edit or sale occurs as long as the listings have matching SKUs.

When you turn on Auto-Sync Quantity for the first time, you’ll be prompted to pick a channel. We’ll then use the quantities from the listings on that channel for the initial sync.

Yes. If your listings do not contain SKUs, we’ll auto-generate them for you. And don’t worry–if you want to use Auto-Sync Quantity, you’ll be able to. To sync product quantities together, you simply need to give the listings' the same SKU. As Amazon does not allow SKU editing, we suggest you edit the SKU of your eBay listing, and give it the same SKU as the Amazon listing you want it to sync with.

You can do this easily from your Auctiva Product Catalog. To sync product together, follow these guidelines:

1. Go to your Product Catalog in Auctiva
2. Locate the Amazon listing you want to sync, and copy the Amazon listing SKU.
3. Then, locate the eBay listing you want synced to that Amazon listing and click the title to edit the product.
4. Next, paste the SKU you copied from the Amazon listing into the SKU field.
5. You'll be prompted to "link" the listings together.
6. Verify this is the same product and then click to link the listings together.

Now your products have been linked together and the listings now contain the same SKU, which will allow you enable Auto-Synced Quantity for that product!

Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on other linked channels, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale occurs. The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

Simply turn on the Auto-Sync Quantity setting. This feature automatically syncs quantities across all channels as long as the listings have matching SKUs. Meaning if you want your Amazon “Rose Gold iPhone X” listing to have synchronized quantity with your eBay “Rose Gold iPhone X” listing, make sure their SKUs are exactly matching. Then, as long as you have the Auto-Synced Quantity setting enabled, our system will keep those quantities in sync automatically!

You can change your default Inventory Management preference at anytime here. Additionally, you can change this setting on a product by product basis. This allows you to set your default account preference to Allocated Quantity and gives you the ability to try out our Auto-Synced Quantity feature on a few products, or vise versa.

Auto-Sync Quantity will update your listings as quickly as possible. Generally the update will complete within 2-15 minutes after the sale has occurred.

You’re in control of how your inventory is managed. You can either choose the Inventory Management setting “Auto-Sync Quantity” or “Allocated Quantity”. Here’s the difference between the two:

Auto-Sync Quantity
If you enable Auto-Sync Quantity for your Auctiva Inventory Management, we’ll keep your multi-channel product quantities in sync, automatically, whenever a sale occurs. This gives you the ability to to expand your product reach, without the worry of overselling! Here’s how it works: Listing quantities are synchronized based off your listing’s SKU value. Meaning, in order to utilize Auto-Sync Quantity across multiple channels, you need to ensure the listings you want synced together contain the exact same SKU. This is the case for variant and non-variant listings.

Allocated Quantity
If you enable Allocated Quantity for your Auctiva Inventory Management, that means you decide the quantity volume that’s allocated to each channel. Simply put, this setting means that you manage quantity values independently per channel and our system will not sync quantities.

Please Note:

1. For eBay: Auto-Sync Quantity is only supported in eBay listings that are in a Fixed Price and Good til Canceled format. Auto-Synced Quantity is not available to eBay listings that are in an Auction or duration format.
2. For Amazon: Auto-Synced Quantity is only supported in Amazon FBM listings; it is not available for Amazon FBA listings.

MoreCommerce is a managed marketplace solution. When you list on MoreCommerce, not only do your listings get published on the exclusive MoreCommerce marketplaces (OpenSky, Dot&Bo, 11 Main and Gemafina), but you also gain access to the MoreCommerce partner network of major shopping destinations such as Walmart, Overstock, Wish, OfferUp, Google Shopping, Houzz, Sears, Newegg and more!

MoreCommerce gives you the ability to expand sales to new marketplaces without all the added effort. You simply list items to MoreCommerce and our MoreCommerce team will get you any and all sales they can from their network of 12+ partnered marketplaces. Rather than registering for 12+ different marketplaces, and having to learn 12+ marketplace selling policies and manage listings across 12+ different marketplaces, you simply list to MoreCommerce, follow the MoreCommerce seller policies and manage your MoreCommerce listings. Selling on MoreCommerce means you manage 1 channel, but that 1 new channel gives you the opportunity to receive sales from 12+ marketplaces.

Exclusively through Auctiva’s Professional and Enterprise plans, you can join MoreCommerce without paying a seperate MoreCommerce subscription fee! This offer is only available through Auctiva. Additionally, Auctiva’s integration with MoreCommerce is completely centralized. All listing, inventory management and order processing is available in your Auctiva account, so you can manage your MoreCommerce listings and orders, alongside your other selling channels.

While you can list new and used products on MoreCommerce, items with a new condition perform much better and generate more sales.

1. Subscribe to either Auctiva’s Professional or Enterprise plan. Please note: If you’re upgrading from one of Auctiva’s grandfathered plans, you will be guided through a 5 step onboarding process in order to convert the interface from a divided listing experience to an easy to use, centralized listing management experience (no more active, saved or ended listings, all listings are on one centralized page, that clearly shows which of your listings are active, inactive or draft on a particular channel).
2. Next, create your MoreCommerce account from the Auctiva “My Selling Channels” page.
3. Enter in your MoreCommerce seller details and then post your eligible listings to MoreCommerce with a single click or individually, whichever you prefer.
4. Our MoreCommerce team will review your store and products. It may take 2 to 3 days for your store and listings to be approved.
5. Let the sales roll in.
6. All MoreCommerce sales will be shown and processed directly from the Auctiva sales page.
7. You’ll receive MoreCommerce payouts twice per month. It’s really that simple.

Fees: MoreCommerce is an added benefit of Auctiva’s Enterprise and Professional plans, meaning when you sign up for MoreCommerce from within your Auctiva account, you do not have to pay for a separate MoreCommerce subscription! However, there is a 15% commission applied and a standard 3% payment processing fee only when MoreCommerce gets you the sale. You do not pay anything to list your products. Only in the case you do not uphold the MoreCommerce Merchant Agreement, a penalty fee may be deducted from your payout. You can review all MoreCommerce Violation and Penalty fees here.

Policies: Each marketplace has their own unique set of selling policies. MoreCommerce simplifies this by creating a single set of policies. You can review MoreCommerce’s Merchant Agreement and Policies here.

To list on MoreCommerce, go to Auctiva’s 1-Page Lister and activate the MoreCommerce toggle. Doing this will display visual cues on the lister page, highlighting the required product information you need to provide in order to list that item on MoreCommerce. You can do this for your already existing products, or when adding new products.

All MoreCommerce sales are displayed and processed from your Auctiva Sales page. From the sales page you can view, purchase and print discounted USPS Shipping Labels and Shipping Insurance. If you prefer to purchase shipping labels from a different source you can do so, but you will need to upload that tracking number to the MoreCommerce order from Auctiva’s Sales page. In the case you need to cancel an order, please email our MoreCommerce Support Team here and they’ll be happy to help.

Every time you get an order from MoreCommerce, Auctiva will email you with the order details, so you can process the order and get it on its way. You’ll be able to print packing slips and shipping labels for those orders from your Auctiva account.

Yes. If your Auctiva product is using Auto-Synced Quantity, when one of your items sells on MoreCommerce, we will decrease the appropriate quantity from your other marketplace listings and vise versa.

MoreCommerce deposits payouts twice per month, generally on the 15th and last day of each month. If the 15th or last day of a calendar month falls on a non-business day or on a MoreCommerce observed holiday, any outstanding transfers may be initiated on the next business day. Learn more about the MoreCommerce payout details here.

MoreCommerce deposits payouts twice per month, generally on the 15th and the last day of each month. If you’d like to see an itemized breakdown of your payout details, email our MoreCommerce support team here and they’ll be happy to provide you with the report.

In the case you need to cancel an order, please email our MoreCommerce Support Team here and they’ll be happy to help.

In the case you need to dispute a MoreCommerce sale return request, please email our MoreCommerce Support Team here and they’ll be happy to help.

We currently have a complete integration with:

1. Amazon US
2. eBay US
3. Facebook Shops & Marketplace
4. MoreCommerce (OpenSky, Dot&Bo, 11 Main, Gemafina and more)

We currently support the Amazon US and eBay US marketplaces.

Yes. If Amazon has approved the product, given it an ASIN and it's up for sale, it will be imported into your Auctiva account. Please note, at this time we do not support product creation for Amazon. Meaning, if your product does not already have an ASIN assigned in Amazon's catalog, you’ll need to create it on Amazon first, then once it’s approved by Amazon it will be imported into your Auctiva account.

As long as you’re on Amazon’s Professional selling plan yes, you have the ability to link your seller central account to Auctiva.

Yes. Any eBay seller account can be linked to Auctiva.

Yes. We support eBay Business Policies! In fact, in order to use Auctiva Multi-Channel your eBay Business Policies actually need to be enabled. During your Auctiva account set up, if they’re not already enabled, we’ll enable them for you automatically.

Yes, if you have auction or duration listings on eBay you can manage those directly from your Auctiva account, right from the eBay Listing page. Auctions and non-GTC listings are not eligible for the multi-channel features such as Auto-Synced Quantity and the Multi-Channel 1-Page Lister which is why these listings are not displayed on your Product Catalog page.

Auctiva currently supports Fulfillment By Merchant (FBM). We do plan to support Fulfillment By Amazon (FBA) and the Multi-Channel Fulfillment (MCF) service in the near future, however at this time we only provide listing management for FBM Amazon items.

You can update your inventory across all marketplaces directly from your Auctiva Product Catalog by using the Bulk Actions tool. You can also use the CSV Bulk Editor if you need to make edits to thousands of products at once.

You can manage your variation products in Auctiva just as you would any other product. On your Auctiva Product Catalog, you’ll see a parent product that represents and stores all of your variant product information.
Simply go to your Product Catalog page, locate your variant listing and use the “variations” down arrow to expand the variation details.

Yes. As long as you have the Auto-Synced Quantity setting enabled, the quantities will be synchronized anytime you make a sale. Simply put, the quantity available will be updated across all linked channels automatically, whenever a sale or edit occurs.

The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

With Auctiva's Centralized Inventory management feature, you don't have to manage independent listings any more. If you have matching SKUs across marketplaces Auctiva will make a single "unified" product for you, giving you the power to manage 1 simple product. Any edits you make to that product will automatically update the marketplace listings for you.

Simply go to your Product Catalog page and use the Bulk Actions tool to edit your product, then we'll update each marketplace listing for you.

Yes! You can edit up to 10,000 products across all marketplaces with a single file upload. Get started by downloading your Full Product Edit File, or Template File here.

The Auctiva Search Engine Optimizer is an easy-to-use tool that gives you the ability to increase your listing’s visibility in eBay search results.

The SEO tool shows you your eBay listings that are lacking structured data like UPCs, MPNs, brand names, materials, etc… and provides SEO suggestions which you can approve with a single click. Then, after you've approved a suggestion, the Search Engine Optimizer will go ahead and automatically update your listing with the approved data, allowing you to quickly and easily improve the visibility of your active eBay listings.

Using the Search Engine Optimizer to improve your listing’s visibility in eBay search is quick and easy. Here’s how it works:

1. Go to the Search Engine Optimizer page within your Auctiva account.
2. All listings the SEO tool has found suggestions for will be displayed on that page.
3. If needed, use the drop down menus to view and select the right suggestion for that listing’s attribute.
4. If the suggestion doesn’t fit your listing, you can type in your own value, or select “ignore”.
5. Then simply click “Update” for a single listing, or use the checkboxes to update your listings in bulk.
6. That’s it! After you click “update” our system will go and update your listing with the SEO data automatically. Updates generally happen within minutes of your approval, but depending on how many listings you have, it may take up to 2 hours to complete.

Providing structured data, like the product GTIN and other attributes like brand name, color, size, etc... in your listing, helps buyers find the exact product they’re searching for. When eBay receives structured data, they’re able to surface your listing in search results more often because it matches the buyer's criteria.

The Search Engine Optimizer helps increase the visibility of your listing in eBay search results because it constantly reviews your listings and checks to see if they’re lacking structured data. When it finds a listing is lacking structured data, it will populate SEO suggestions for you to review. Once you approve a SEO suggestion, the Search Engine Optimizer will automatically update your listing with the structured data which will then increase your listing’s exposure on eBay.

The Search Engine Optimizer constantly reviews your active and saved eBay listings and checks to see if they’re lacking structured data such as product GTINs like UPCs, EANs, MPNs and ISBNs or product attributes like brand name, color, size, material, etc... Then, when the SEO tool finds a listing is lacking structured data, it reviews the listing’s title and description and populates SEO suggestions for you to review and approve.

The Search Engine Optimizer only provides SEO suggestions for listings that are missing a recommended attribute. Meaning, if you’ve already provided all of the recommended item specifics in your listing, your SEO is good and there’s simply no SEO suggestions.

Additionally, the Search Engine Optimizer generates SEO suggestions based off of the information you have provided within your listing’s title and description; so if your listing is lacking a product attribute and you also have a very vague description, the SEO tool may not be able to generate a suggestion for that particular listing.

After you’ve approved a SEO suggestion, the automatic revision typically updates your listing within a few minutes.

After you’ve approved an SEO suggestion, the automatic revision typically updates your listing within a few minutes. However, if you have a large volume of active listings, the update may take up to 2 hours to complete.

Additionally, If your listing doesn’t meet eBay’s revision policy the Search Engine Optimizer will not be able to automatically update the listing with the SEO suggestion.